Refund policy
1. Introduction
At OVUL, we are dedicated to ensuring your satisfaction with our product. If you are not entirely satisfied with your purchase, we are here to help with a straightforward return policy.
2. Cancellation Policy
To cancel an order, please submit your request to info@ovul.ai before the order is processed. We encourage you to contact us immediately if you wish to cancel your order.
Processing times can vary by region, but we strive to complete orders within 3 business days. Once you receive a confirmation email, it may not be possible to change or cancel your order. However, you can always return your order after it has been delivered.
3. Return and Exchange Eligibility
Return:
Only OVUL devices purchased directly from shop.ovul.ai and within the USA are eligible for returns within 30 days of ordering, provided they are in the sealed and unopened original OVUL packaging.
We may request photo or video proof of package condition prior to approving a return request or issuing an RMA (Return Merchandise Authorization)
Damage in Transit:
Please notify us immediately if your package or Ovul had been damaged in transit, failed to charge or power up, we will do our best to promptly replace your Ovul device.
*Satisfaction Guarantee: We are confident in your success with Ovul and the Ovul AI platform! If you're NOT 100% satisfied with your Ovul, we will refund 100% of the purchase price. Restrictions apply *
* The Ovul device and App must be used for testing a minimum of 22 days per month, for a period of 6 months.
* All relevant data fields must be filled-in inside the Ovul App (Android) or Ovul Simple App (IOS).
* Ovul device must be purchased from official shop.ovul.ai store.
* Refund is only applicable to purchase price. Subscription fees are non-refundable
4. Conditions for Refund (Non-Satisfaction Guarantee)
To be eligible for a refund, the following conditions must be met:
A return authorization must be made to info@ovul.ai within the first 30 days of your purchase. Allow 31 days for refund processing time.
5. Contact Information
For any questions regarding our Satisfaction Guarantee, Cancellation, Return, or Warranty Policies, please contact us at:
Email: info@ovul.ai
Address: OVULIO Corp., 17016 Excelsior blvd, Minnetonka, MN, 55345
Phone: 1 763 341 4692
Thank you for choosing OVUL. We are committed to providing you with the best fertility tracking experience and appreciate your understanding of our policies.